Service Staff


Click on one of the people below to find out more information.

  • Anthony Ruggiero
    Service Manager
    2038766465


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  • Tom Shaw
    Service Advisor
    (203) 876-6465

    ASE Certified; Ford and Lincoln Master Certified

    Tom brings over 30 years of experience to Stevens! He resides in New Milford, CT with two children and one brother--as well as two dogs and one cat. He enjoys music and, of course, cars.

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  • Arnold Permison
    Service Advisor
    (203) 876-6465

    35+ Years of Automotive Experience

    Arnie worked at Stevens for many years and has recently returned!

    Arnie has two children and four grandchildren. He's now approaching his 40th anniversary with his wife. (Aww!) In his spare time, he enjoys Formula 1 Racing, movies, and music from the 30's and 40's. (You may hear him playing Pandora at his desk.)

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  • Jordan Brown
    Quick Lane Advisor
    (203) 876-6464

    "Excuses are bridges to nowhere and monuments of nothing."

    Jordan actually started out as a technician at Stevens but charmed his way to the front as our primary Quick Lane Advisor! His number one goal is to make sure you get the help you need.

    On the side, Jordan loves to fish and hunt--oh, the outdoors. He enjoys hockey as well for the teamwork involved. By the way: he's a DEEP firearm and bowhunting instructor!

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  • Caterina Staack
    Service Appointment Coordinator
    (203) 876-6465

    Caterina is the newest addition to the Stevens Service team! Her whole family owns Ford cars and trucks (a 2012 Ford F-350, a 2006 Ford Focus, a 2015 Ford Escape and a 2017 Ford Escape)---so she has a head start in learning the large world of Ford!

    When not at work, Caterina works on her Master's in Criminal Justice and explores PhD programs. When at work, she enjoys talking to people and working in a team environment.

    Caterina has three cats (one who weighs 30 pounds!) and a golden retriever. She has one sister, who also devotes much time to school as a nursing student.

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